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  • Is there a packing service for luggage at Genève Aéroport?

    Yes, Genève Aéroport provides a wrapping service for the luggage « Bag Wrap » on the Check-in level.

  • How should I pack my bike for carriage by plane?

    You can not use a bag to carry your bike. Cardboard bike boxes are sold at Swissport check-in counter 90 for CHF 20.- each.

    For any questions relating to the carriage of bicycles by air (conditions, packaging, etc...), please contact the airline concerned directly.

     

  • How many bags (items and weight) are allowed in checked baggage and hand luggage?

    The number of hold baggage allowed, their size and their weight, as well as the excess baggage rates vary from one airline to another.

    Please contact the airline or check its website.

  • How much does the check-in of special equipment (weapons, sports material etc.) or pets cost and what are the transport conditions?

    The conditions applicable to the check-in of special equipment vary for each airline.

    For questions regarding special baggage or pets, please:

    • see the information page about the hold baggage;
    • directly contact the relevant airline.

  • How do you make proper preparations for a trip abroad?

    Summary checklist of the main things to be done when travelling abroad.

  • Where can I find health information and advice (vaccines and other precautionary measures) to make proper preparations for my journey?

    We invite you to visit the WHO and SAFETRAVEL (FR+DE) websites or ask your doctor for information.

  • Why does the GVApp mobile application ask for access to the camera and to contacts?

    GVApp asks for access because our application provides the ability to scan your boarding pass (using your phone’s camera) to automatically enable flight tracking or sharing a flight with some of your contacts.

  • Can I check my baggage in the day before or using the internet?

    Check-in formalities on the day prior to departure are suspended until further notice.

    Please see the list of airlines, where the various check-in procedures that can be used are shown
    for each airline.

  • I feel frightened in the plane, what should I do?

    There is a course to address fear of flying given in Geneva, Switzerland.

    It is distributed by Mrs Fabienne Regard, in collaboration with Genève Aéroport, Swiss International Air Lines and Skyguide.

    Next dates of courses, person of contact and other information at www.volersanspeur.info.

  • What are the rules for goods that I carry?

    Since Switzerland is not a member of the customs union established by the European Union (which also provides for the free movement of goods), customs controls remain in place.

    For any further information, contact the Swiss Customs Administration SCA.

    If you are travelling with a pet, please refer to the information from the Federal Food Safety and Veterinary Office FSVO, Genève Aéroport veterinary service.

  • Do I have the right to import plants, fruits, vegetables, cut flowers, seeds into Switzerland?

    The importation into Switzerland of plants, fruits, vegetables, cut flowers, seeds and other fresh parts of plants, soil and certain woods from countries outside the European Union (EU), the Canary Islands, Ceuta, Melilla and French overseas territories is prohibited.

    The only fruit allowed to be imported into Switzerland without being subject to control are pineapples, coconuts, durians, bananas and dates from all countries.

    Further information: www.sante-des-vegetaux.ch

  • Which airlines are banned in Switzerland and Europe?

    The list of airlines subject to a ban on landing in Switzerland, and other information, is available
    on the internet site of the Federal Office of Civil Aviation (FOCA).

    The list of airlines subject to an operating ban within the European Union is available on the
    European Commission's internet site.

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