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Airport

  • Can I fly a drone near/at the airport?

    The drones and small models are subject to flying restrictions in the vicinity of aerodromes. Thus, it is prohibited to use these devices at a distance of less than 5 km from the runways. You will find information about the rules applying to the use of drones on the dedicated page of FOCA website.

    • Watch the awareness video "I do not fly my drone near airfields!" (in French)

    For any questions or further information, please contact Skyguide.

  • Whom do I contact if my luggage is lost or damaged?

    Please contact the handling company responsible for your flight on arrival in Geneva, Dnata or Swissport. To find out who handles your airline, please see our list of the airlines.

  • What formalities for pets who travel?

    Certain documents are required when your pet is travelling by plane from one country to another. Without these documents, your pet may be blocked by the veterinary services in the country of arrival.

    For any questions or details, please contact the animal station of Genève Aéroport: +4122 900 20 04 or visit www.avihandling.com

    You will also find information concerning the transport of animals on our page Checked luggages, section Transport of animals.

  • I see that a data item or a contact is no longer up to date on your website. Whom should I contact?

    If you see that a data item has not been updated on our website, you can you can tell us about it using our contact form.

  • I am a collector of aviation-related items and would like to obtain souvenirs of Genève Aéroport. Is this possible?

    Dozens of new and limited edition items are available for purchase on gva.boutique! 
    Socially responsible, Geneva Airport collaborates with the Foyer Handicap Foundation for the packaging and dispatch of orders.

  • Can I get a certificate of closure of the airport in the event of any disruption of air traffic (snow, strikes, etc.)?

    Yes. If the airport closes, as, for example, in April 2010 during the eruption of the volcano in Iceland, the airport offers passengers a certificate of closure on the home page of its website www.gva.ch.

  • In the event of any disruption of air traffic (snow, strikes, etc.).
    I would like to know if my flight is maintained, delayed, cancelled, etc. How do I find out?

    The airport is unable to confirm in advance if flights are cancelled. We recommend that you contact the airline concerned directly.

  • What is the passenger charge at Genève Aéroport?

    When you board your flight from Genève Aéroport, you use infrastructure, equipment and services that require ongoing investments and operating costs. These costs are covered by the passenger charge, and from commercial income.

    The passenger charge is shown in the "taxes" box of the air ticket and, for Genève Aéroport, is 24.50 CHF, applicable to departures only. It includes the costs of security screening (screening of passengers and hand baggage on boarding and screening of all hold baggage), which account for about 50% of the fee. The other half goes to fund the arrivals and departures halls, waiting and boarding lounges and, more generally, all the facilities directly used by passengers, and also assistance to those with limited mobility.

    Any other amounts included in the "taxes" that may be shown on your ticket or invoice do not relate to Genève Aéroport, where the passenger charge is considerably lower than corresponding charges at other airports in Switzerland.

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Genève Aéroport

Airport Road 21
P.O. Box 100
CH - 1215 Geneva 15

 
+41 (0) 848 19 20 20
0.08 CHF/min. from the Swiss fixed network

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