FAQFrequently asked questions arranged by themes Preparing for my journey Objects/products forbidden in luggage Transport d'armes PRM E-services Formalities, visas, Schengen French Sector Transport & Access Parkings At the airport Shops & Restaurants Complaints Miscellaneous Business & Partners Airport
Will I be assisted if I want to go to a shop or have a VAT refunded? No, the person in charge of you will not accompany you to the shops or if you need to make a VAT refund. Will someone help me with my baggage? Yes, the GVAssistance agent may, if necessary, assist you with your baggage if you are travelling alone. Is it possible to receive assistance on my arrival at or departure from the Swiss Railways airport station? Passengers in need of special assistance at the Swiss Railways Airport station are requested to contact the CFF Mobility Assistance Service. More information I will be travelling and would like assistance. How do I go about reserving it? To receive assistance at Genève Aéroport, you must contact your travel agent or the airline you are travelling with, at least 48 hours before departure. They will take the necessary steps to arrange assistance for you. For information Will I be assisted to go to the bathroom? The person in charge of you can accompany you to the door of the bathroom, but they will not be able to enter with you. If you need help in the bathroom, we recommend that you travel with an attendant. How much does assistance cost? The assistance service for persons with reduced mobility is a free service. For information Write to us