YOUR PRM RIGHTS
REGULATION (EC) No. 1107/2006 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 5 July 2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air.
Complaints must initially be sent to the Customer Service of the airline, and/or the airport management. If you are not satisfied with the response, you may decide to contact the Federal Office of Civil Aviation (FOCA).