Contacts
YOUR PRM RIGHTS
REGULATION (EC) No. 1107/2006 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 5 July 2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air.
COMPLAINTS PROCEDURE
Complaints must initially be sent to the Customer Service of the airline, and/or the airport management. If you are not satisfied with the response, you may decide to contact the Federal Office of Civil Aviation (FOCA).