Flight irregularities

Denied Boarding

If a flight is overbooked and some passengers are denied boarding, the passengers concerned are entitled to receive assistance and compensation.


If a flight is cancelled, passengers are entitled to receive assistance and, depending on the circumstances, compensation.


If a departure is delayed by 2, 3 or 4 hours (depending on the flight distance), the airline is required to provide assistance to the passengers.

Damaged, lost or late baggage

The carrier is liable for damage to baggage occurring in the event of destruction, loss or accident. This right applies world-wide if your flight is insured by a Swiss or EU company. 

Rights of passengers with disabilities or reduced mobility

Persons with disabilities or reduced mobility travelling by air now have in Switzerland the same rights as in the European Union.

Transparency in the display of air ticket prices

Advertising for travel offers must show the total price payable, i.e. the price including fuel surcharges, airport taxes, security levies and other amounts due.

Injury or death resulting from an aircraft 

The carrier is liable for damages arising in the event of the death of or injury to a passenger  resulting from an accident occurring on board the aircraft or during boarding or de-planing operations.

Package tours

You can claim compensation from the travel organiser or agency that sold you a package tour if the  services agreed under the contract are not provided. This right applies regardless of your destination if the contract was made in the EU or Switzerland.