The public area of the airport, as well as the car parks are fully accessible to passengers in wheelchairs.
On the other hand, the access to the boarding gates is not always possible for of them, some are accessible only by stairs.
Services for passengers with reduced mobility
A trip is often a joyful experience for most people. In general, it is strongly recommended to make preparations for the trip. This is more advisable for people with reduced mobility. If you make the following preparations, your trip should take place under optimum conditions.
The airport will assist you during your trip if your disability requires it.
Assistance to passengers with disabilities and with reduced mobility is provided by the company GVAssistance. These services are provided free of charge and are identical for all passengers regardless of the booking class of the passenger. The service provided by GVAssistance is not an exclusive service, you may be accompanied by other persons with reduced mobility during your pick-up.
Let us know in advance
To benefit from a quality service, please notify us that you need assistance when booking your ticket with your airline company or your travel agency or at least 48 hours before the day of departure for outward and return flights.
If this information is not forwarded to us in due time, your pick-up may be delayed, as priority will be given to passengers whose information was properly informed.
Take into account the check-in time
When booking your tickets, confirm the schedule
and strictly follow the instructions provided. As a general rule, the sooner you arrive at the airport the better.
Relevant queStions in regard to your needs
- Do you really need assistance?
- What type of disability do you have?
- Do you need an attendant?
- Can you walk, and if so, how far?
- Can you walk up the stairs, and if so, how many?
- Can you walk down the stairs, and if so, how many?
- Can you walk on the plane?
- Do you need a wheelchair or do you use your own wheelchair?
- If you are travelling with your own wheelchair, do you need someone to push your wheelchair?
- Are you travelling with your guide dog?
- What type of assistance do you need?
- Are you bringing medical equipment?
- Check the requirement for a medical agreement?
- Are you taking a specific medication?
You are travelling with your own weelchair
If you are travelling with your own wheelchair, you must notify this to the airline company, indicating the measurements (height, width and weight). We also recommend you to travel with the operating instructions.
If you are travelling with an electric wheelchair, you must also inform the airline company about this, and the battery type.
Travelling with an assistance dog
Assistance dogs must be notified to the airline company. They travel in the cabin free of charge. Get more information on the requirements on the dog entry into the territory of your destination country from your travel agent or the Embassy of the concerned country.
For more information, please contact the Federal Veterinary Office.
The day of travel, please remember to take all the documents required for the journey of your dog.
Check with your airline company about the hand luggage that you are authorised to bring with you in the cabin. In most cases, airlines allow only one hand baggage whose dimensions may vary.