Quality standards

Assistance for departures or arrivals in Geneva for passengers who have booked assistance through their airline or travel agency at least 48 hours before their flight.

Departure:

• 80% should wait no longer than 10 minutes
• 90% should wait no longer than 20 minutes
• 10% should wait no longer than 30 minutes

Arrival:

• 80% should wait no longer than 5 minutes
• 90% should wait no longer than 10 minutes
• 10% should wait no longer than 20 minutes

Being assisted by the assistance service does not guarantee departure if you do not arrive at the time indicated by your airline or travel agency.

If no specific time has been provided, you must present yourself no later than:

• 2 hours before the scheduled departure time at check-in or at the PRM reception area
• 2 hours before departure at assistance points (P1, P20, TPG stop, SBB counter)

Acceptance in case of late arrival at the airport remains the responsibility of the airline.