Passenger Information Desks

If you miss your connecting flight because an earlier flight was delayed or cancelled, the airline is generally responsible for rerouting you to your final destination or offering an alternative solution (new flight, refund), in accordance with your passenger rights.

Here are some practical tips:

• Go to your airline’s assistance desk (or the general airline counter) as soon as possible.
• Keep all your travel documents as well as arrival and departure timestamps for any future claims.
• Ask to be rebooked on an alternative flight if the airline has not already offered one.
• Ask airport assistance staff for help.

If your booking was made through a travel agency or tour operator, contact them as well, they can sometimes speed up the rebooking process.

The teams can guide you and provide general information. For any specific questions related to your flight, check‑in, or baggage, your airline remains your main point of contact.