ITA Airways

Website

www.itaspa.com

Contact

Handling: Dnata

Check-in

At the counters: Check-in formalities on the day prior to departure are suspended until further notice.

Priority Lane

Business Class passengers. Freccia Alata Plus and Freccia Alata card holders

More information

ITA AIRWAYS:

• WEBassistance@itaspa.com, for any support to online purchases on ITA (Italia Trasporto Aereo) website

• specialassistance@itaspa.com to request Special Assistance services (for example: medical assistance, unaccompanied minors, special baggage, etc.)

• Travelinformation@itaspa.com for information (flight schedule, fares, etc.)

• complaints@itaspa.com for complaints

• Itadirectgroups@itaspa.com for direct customers group requests

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ALITALIA:

we inform you that the following references are still active after October 14 (last day of ALITALIA’s flight operations):

• For Refunds of ALITALIA Tickets: alitaliarefunds@alitalia.com

• For Refunds of Vouchers: AlitaliaVoucherRefunds@alitalia.com

• For Complaints: https://www.alitalia.com/myexperience

The related web forms on the Alitalia website are also being implemented.
Response times will be consistent with the available workforce.

Destinations