Flight arrival times for the day, and previous and next days.
Flight departure times for the day, and previous and next days.
Destinations of scheduled and charter flights from Genève Aéroport. Tourist information.
Contact details, web sites and check-in information for airlines operating at Genève Aéroport.
ResaPark: guaranteed parking place, Priority Lane: no queuing at the security check, Lounge: relaxation area and snacks.
GVApp, Genève Aéroport’s free application (iPhone, iPad, Android), essential for every traveller, escort or visitor to Genève Aéroport!
Visas and identity papers, passenger entitlements, tax refunds on items and lost property.
Cabin and hold baggage, registration options, lost items.
Assistance at Genève Aéroport for persons with reduced mobility: explanation and operation of the free service.
Airlines at Genève Aéroport: their first-class and business lounges.
Car rental companies at Genève Aéroport, Swiss side and French side.
Calculator for the amount of CO2 emitted by a flight, to allow an optional financial contribution to support Swiss or international projects.
Map of the passenger terminal.
Public transport modes in the Geneva region, Switzerland, and France, and free shuttle buses to hotels. Taxis.
Cycle and pedestrian access to Genève Aéroport.
Car park availability and charges, on-line charge calculation, booking a space with ResaPark, valet car service.
Swiss and French ski resorts, distances from Genève Aéroport.
Geographical location of Genève Aéroport in relation to Europe, Switzerland, and the France-Vaud-Geneva region.
All the Airport Shopping activities and information, classified by year.
Food, chocolates, sweets, children, duty-free, fashion & accessories, watches & jewellery, pharmacy, photo, video, music, phones, newsagent, books, cigarettes and tobacco, shows, souvenirs, presents, flowers.
Banks & exchange, well-being, business & multimedia, left-luggage, post office, travel.
Restaurants, bars, snack bars, tea-rooms.
Maps of the various levels of Genève Aéroport with shops, restaurants and services
All the Genève Aéroport news and press releases, classified by year.
Airport publications: practical airport information, transport & access, newsletters, institutional publications, environmental publications.
Organisation, facts, figures, statistics, background, downloads.
Transformation of the check-in hall
Genève Aéroport’s East Wing: to give Genève Aéroport its new international dimension.
Environmental management system, environmental plan, fields of action, background information about the environment, bird-strike prevention, environment commission.
Genève Aéroport is committed to sport and culture. We also support humanitarian and environmental campaigns or economic events.
Job opportunities at Genève Aéroport and with the airport site authorities.
Geneva, a high-yield market.
Cargo infrastructure, missions, French users, etc.
A unique bridge between tourism industry and travellers. The only event held in Geneva entirely dedicated to travels.
The Visitors Center is a reception and information area located in the public zone, on the arrivals level of Genève Aéroport.
Airport charges and fares, Airport operation, Prior Permission Required (PPR), Airport Capacity Enhancement (ACE), Airport - Collaborative Decision Making, ACDM.
General terms and conditions for suppliers, advertising on the airport, driving licences, space leasing, obstacles to aviation, taxis at the airport.
Q&A: baggage preparation, allowed items, safety standards, etc.
Persons with reduced mobility Q&A: how to get help, PRM cost, etc.
Q&A: transport, airport railway station, access to terminal, taxis, etc.
Q&A: vehicle heights, two-wheeler parking lots, shuttle buses, reductions, charges, reservations, etc.
ResaPark: book your car-park space, Priority Lane: fast access to boarding lounges, Lounge: relax in a private lounge.
Q&A: check-in counters, showers, left luggage, VIP service, etc.
Q&A: opening hours of shops and restaurants, currencies accepted, management of commercial space, etc.
Q&A: travel documents, travelling minors, temporary passport, Schengen conditions, etc.
Q&A: French sector, airlines operating there, access and car rentals.
Questions and answers: the airport's environmental measures, obtaining a public transport ticket, noise abatement, etc.
Q&A: business terminal, conference rooms, photographs of the airport, advertising on the airport, downloadable logos, etc.
Q&A: travelling with an animal, lost property, lost luggage, air traffic statistics, working at the airport, guided tours of the airport, balloon release, advertising items, etc.
Yes, creation of an account is required for purchasing or booking e-services products.
The data are processed confidentially and used solely within the context of the services offered. They may be used for statistical purposes.
Payments for e-services products can be made only by credit card (Visa, Mastercard and American Express).
You can register your card details, which will then be used automatically for each booking you make, regardless of the product. Those details can of course be deleted at any time. The details of several cards can be recorded.
On-line payments are made via a secure system and information about them is used solely for the purchase of a product.
In principle, e-services have been made for individual travellers who book their products themselves.When a profile is created, a “surname” and “first name” must be given that will always be linked to the e-mail address provided.
However, in order to keep a neutral profile for your e-mail address, you can put your company’s activity in the “first name” field (e.g. "agency" or "company") and the name of the company or agency in the “surname” field.
Note: the booking confirmation will be sent to the e-mail address provided; it is up to you to then forward it to the passenger concerned. It should be noted that only you, through your profile, can subsequently cancel/amend the booking in accordance with the stated conditions.
First names and surnames are not checked at the time products are used.
You can write us via our contact form.
Using Priority Lane costs CHF 10.-.
If your child is less than 6 years old, use of Priority Lane is free for him or her. Carry the child in your arms and go through at the same time.
If your child is more than 6 years old, he or she must also be holding a ticket.
First, login to your customer account and check that the booking has been registered. You can then have the confirmation re-sent.
After checking, if the problem has not been resolved, please contact us using the contact form.
After checking in, go to security on the Departures level.
When you get to security, you will find two access points to the Priority Lane channel. Scan your bar code at one of the points. The barrier will open. You will then go directly to security control.
If validation of your bar code fails (error in the date, bar code already used, etc.), you will unfortunately not be allowed to use the Priority Lane channel and no refund will be given.
Yes, you can amend or cancel your booking. You can do it until midnight before the expected date of entry to the Priority Lane and/or the Lounge, for an amendment charge of 50%. The booking cannot be amended after that time and no refund will be given.
! N.B.: Where there is a package purchase (purchase of several products at the same time), we would draw your attention to the following points:
The purchase of a Priority Lane pass is a separate service that is independent of the purchase of an airline ticket from an airline or a travel agency. In the event of a flight cancellation or a change of schedule, your order cannot be refunded by Genève Aéroport. This is because a cancellation or a change of schedule depends solely on the airline.
On the other hand, we remind you that it is possible to change or cancel your Priority Lane order until midnight on the day before departure, by connecting directly on your e-services account. In the event of a change/cancellation, cancellation fees will apply: 50% of the price of your order will be refunded. The remaining 50% will be the alteration / cancellation charges.
2 Priority Lanes at CHF 10.-
= CHF 20.-
+ 1 ResaPark P26 at CHF 10.-
= CHF 10.-
Total = CHF 30.-
50% cancellation fee : CHF 15.-
50% refunded automatically: CHF 15.-
You can use the Priority Lane channel from 04:00 to 22:00.
The time at which the channel opens may however change if flights are delayed.
No, the time of your booking is indicative.
You can go to the Priority Lane channel at any time during opening hours, on the date booked.
Yes, it is possible to book to use Priority Lane in the French sector; the ticket is the same whether departure is from Switzerland or the French sector.
However, there is no access to the Salon Lounge from the French sector.
Terms and conditions for the use of e-services products
If you have not found the answer to your question about e-services in the FAQs above, please write to us using our contact form.