Airport and airlines
Federal Office of Civil Aviation (FOCA)
Federal Office of Civil Aviation
Tel: +4131 325 80 39 or +4131 325 80 40
Fax: +4131 325 80 32
EC 1107 passenger rights and complaints procedure
Complaints must initially be sent to the Customer Service of the airline, and/or the airport management. If you are not satisfied with the response, you may decide to contact the Federal Office of Civil Aviation (FOCA).