Your PRM rights

REGULATION (EC) No. 1107/2006 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 5 July 2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air.

Quality standards for assistance to PRM

IF THE ASSISTANCE SERVICE HAS BEEN RESERVED

Assistance on departure from or arrival at Geneva for passengers who reserved assistance with the air carrier or travel agent at least 48 hours before their flight.

Departure

  • 80% should not have to wait more than 10 minutes
  • 90% should not have to wait more than 20 minutes
  • 10% should not have to wait more than 30 minutes

Arrival

  • 80% should not have to wait more than 5 minutes
  • 90% should not have to wait more than 10 minutes
  • 10% should not have to wait more than 20 minutes

IF THE ASSISTANCE SERVICE HAS NOT BEEN RESERVED

Assistance on departure from or arrival at Geneva for passengers who DID NOT reserve assistance with the air carrier or travel agent at least 48 hours before their flight.

Departure

  • 80% should wait at most 25 minutes
  • 90% should wait at most 35 minutes
  • 10% should wait at most 45 minutes

Arrival

  • 80% should wait at most 25 minutes
  • 90% should wait at most 35 minutes
  • 10% should wait at most 45 minutes

Important:

The aid provided by the "assistance" service does not guarantee that you will depart if you do not arrive at the time indicated by the air carrier or the travel agent. If you have received no indication from the air carrier or the travel agent, you should arrive AT THE LATEST:

  • 1 hour before the published departure of the flight for check-in or at our reception area (near check-in desk 46).
  • 2 hours before the published departure of the flight at the lift request terminals (P1, P20, TPG bus stop, Swiss Railways desk).

It is up to the air carrier to decide whether to accept those who arrive late at the airport!

Airport and airlines

Federal Office of Civil Aviation (FOCA)

Federal Office of Civil Aviation
CH-3003 Berne

Tél: +41 58 465 80 39
Fax: +41 58 465 80 32

 

www.bazl.admin.ch

EC 1107 passenger rights and complaints procedure

Complaints must initially be sent to the Customer Service of the airline, and/or the airport management. If you are not satisfied with the response, you may decide to contact the Federal Office of Civil Aviation (FOCA).

GVA : Urgences