Your PRM rights
REGULATION (EC) No. 1107/2006 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 5 July 2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air.
Quality standards for assistance to PRM
IF THE ASSISTANCE SERVICE HAS BEEN RESERVED
Assistance on departure from or arrival at Geneva for passengers who reserved assistance with the air carrier or travel agent at least 48 hours before their flight.
Departure
- 80% should not have to wait more than 10 minutes
- 90% should not have to wait more than 20 minutes
- 10% should not have to wait more than 30 minutes
Arrival
- 80% should not have to wait more than 5 minutes
- 90% should not have to wait more than 10 minutes
- 10% should not have to wait more than 20 minutes
IF THE ASSISTANCE SERVICE HAS NOT BEEN RESERVED
Assistance on departure from or arrival at Geneva for passengers who DID NOT reserve assistance with the air carrier or travel agent at least 48 hours before their flight.
Departure
- 80% should wait at most 25 minutes
- 90% should wait at most 35 minutes
- 10% should wait at most 45 minutes
Arrival
- 80% should wait at most 25 minutes
- 90% should wait at most 35 minutes
- 10% should wait at most 45 minutes
Important:
The aid provided by the "assistance" service does not guarantee that you will depart if you do not arrive at the time indicated by the air carrier or the travel agent. If you have received no indication from the air carrier or the travel agent, you should arrive AT THE LATEST:
- 1 hour before the published departure of the flight for check-in or at our reception area (near check-in desk 46).
- 2 hours before the published departure of the flight at the lift request terminals (P1, P20, TPG bus stop, Swiss Railways desk).
It is up to the air carrier to decide whether to accept those who arrive late at the airport!