Make preparations for your trip

Let us know in advance

The preparation of your trip begins even before booking your ticket. The points below allow you to anticipate questions to which you may need to answer when making the booking.

To benefit from a quality service, notify your airline company or your travel agency of your special assistance needs when booking your ticket, or at least 48 hours before the day of departure for outward and return flights.

Be realistic with regard to your needs

  • Do you really need assistance?
  • What type of disability do you have?
  • Do you need an attendant?
  • Can you walk, and if so, how far?
  • Can you walk up the stairs, and if so, how many?
  • Can you walk down the stairs, and if so, how many?
  • Can you walk on the plane?
  • Do you need a wheelchair or do you use your own wheelchair?
  • If you are travelling with your own wheelchair, do you need someone to push your wheelchair?
  • Are you travelling with your guide dog?
  • What type of assistance do you need?
  • Are you bringing medical equipment?
  • Check the requirement for a medical agreement?
  • Are you taking a specific medication?

You are travelling with your own wheelchair

If you are travelling with your own wheelchair, you must notify this to the airline company, indicating the measurements (height, width and weight). We also recommend you to travel with the operating instructions.

If you are travelling with an electric wheelchair, you must also inform the airline company about this, and the battery type.

Travelling with a guide dog

Guide dogs must be notified to the airline company. In general, they travel in the cabin free of charge. Get more information on the requirements on the dog entry into the territory of your destination country from your travel agent or the Embassy of the concerned country.

For more information, please contact the Federal Veterinary Office:

The day of travel, please remember to take all the documents required for the journey of your dog.

Hand baggage

Check with your airline company about the hand luggage that you are authorised to bring with you in the cabin. In most cases, airlines allow only one hand baggage whose dimensions may vary.
GVA : Urgences